I usually try to avoid writing negative reviews, partially because I like to think that everyone deserves a second chance and, partially because I try to avoid unnecessary over-dramatization, of insignificant life experiences. In my book, as long as you’re not dying from a Guinea Worm infection, is all good! But once in a lifetime, comes a brand that boils my blood just a little bit over my tipping point and I can’t stay silent about it.
This brand is called Rosewholesale
. You are probably familiar with their site. They are China based and sell different kinds of merchandise, like: clothes, shoes, jewelry and bags. Here’s the story in a bite sized length.
I was contacted by Rosewholesale
, for a collaboration. You know the drill, you place their banner on your blog, they sponsor you products, you review them and everyone’s happy. Sounds easy right? Well, not really.
The girl who I was communicating with, told me to pick the items I’d like and that they will ship them. I chose my items and sent the corresponding links. She replied, that they are processing the order and that I need to be patient. Turns out, she wasn’t kidding about being patient at all.
I’ve received items form China before, and I knew they needed a lot of time to arrive, so I waited for over a month. After that month though, I started to wonder, whether it was lost, in the friendly black postage hole, where many unfortunate packages are devoured and never seen again.
With that in mind, I contacted the employee and asked her, what’s the deal with the freaking package (but in a more polite way). And here comes the best part, turns out they didn’t send the package at all. She replied, that one of the items I ordered was out of stock (obviously, after one month I’d be surprised if it was still in stock) and to place my order again. Gee, thanks! What possible nature cataclysms have prevented their customer service employee to contact me sooner? I will never know.
I’m not mad about not getting the items, I’m not mad about their bad, incomprehensible English, I’m mad because I kept my side of the agreement. I was responsible enough to put their banner on my blog and let it stay there for weeks. You know that most people get money for banner advertisement right? Yeah, sure, my blog doesn’t have thousands of followers, but I value it. I’ve put work and effort and countless hours in it.
And I’m kind of tired of brands exploiting other people’s web space and thinking they own your ass just because they gave you a t-shirt. That’s not how it works. That’s not how you communicate with other human beings.
This post is getting long, so I’ll stop at that. Anyone having an itch to order from Rosewholesale, bear in mind, their customer service ain’t that good.